Salud Digital | Instituto Mexicano del Seguro Social implementa una agenda robusta de digitalización

Mexican Social Security Institute implements a strong digitization agenda

The IMSS digitization process has been updated over the years and is in a constant growth process.

Digital transformation within IMSS began during the previous Federal Administration (2012-2018), when digitization strategies were included in the 2012-2018 National Development Plan, specifically in the Transversal Approach (Mexico Inclusive) within the lines of action of the Strategy II Closet to people and Modern Government: “Design and integrate functional, scalable and interconnected systems, to make the transactions of public social security bodies more efficient".

In 2013, IMSS began the new process of digitization in its services and according to official data, from 2013 to 2016 they made 104 million remote procedures.

In 2015 the smartphone app, , IMSS Digital was launched and at the end of 2016 more than 435,000 downloads were recorded. Initially, IMSS Digital was enabled to perform Social Security discharges, NSS consultation, registration or clinic changes, clinics and hospitals information, as well as schedule medical appointments in less than two minutes.

In addition to other strategies such as CHKT en línea, launched in 2017 by the federal government, in which it offered the population a risk calculator, to measure the factors that can lead to a chronic disease.

With the current administration, the process of modernizing the services of IMSS continues, in the IMSS Digital websitehttp://www.imss.gob.mx/imssdigital) there is a Virtual Desktop, a customized platform for digital procedures and services. To do that the user just need to type their CURP, FIEL and email.

On the virtual desktop, 18 procedures for rightsholders can be find, and they are sorted into three categories: the first one is Registrations, Inscriptions and Records, which includes scheduling medical appointments, assignment of NSS, among others; Consultations, including information to know the listed weeks, or the validity of rights in the Institute, among others; Changes, Modifications or Data Update, which includes procedures such as updating CURP or other data for beneficiaries or pensioners, clinical changes, among others.

It also offers the possibility to make 12 procedures, for employer and are categorized in the same way.

On the other hand, IMSS started in 2017 a Telemedicine project providing real-time medical care through video conferences, this in the states of Baja California, Baja California Sur, Sonora, Sinaloa, Nayarit, Jalisco Colima and Michoacán.

According to a report, from the start of the program, from July 2017 to July 2019, more than 2,500 attentions were granted, of which 641 correspond to 2017 (as of July).

Within the IMSS Health Education platform (http://educacionensalud.imss.gob.mx/telemedicina/index.html), information on specifications on the use of medical equipment for this service as well as the other technologies used is available in the telemedicine section.