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New General Hospital in Querétaro, Mexico provides telemedicine services to population without social security

The new hospital, located in the city of Querétaro in Mexico's Bajío region, was inaugurated on February 26 this year and replaces the old hospital that had been providing services since 1963.

The General Hospital of Querétaro was renovated thanks to the investment of the Government of the State of Querétaro and the Federal Government and its objective is to serve more than 2 million people in the region who do not have social security. The hospital has 31 specialties, 11 operating rooms, 32 medical offices and more than 120 beds, including 16 intensive care beds.

The hospital has Imaging and Telemedicine services, which have implemented a system of Digitalization, Storage and Distribution of medical images. In addition, they are linked to a Telehealth network that involves more hospitals.

The network has three teams of professionals who perform different tasks to reduce the waiting time of patients requiring diagnosis or treatment: Modalities: Consists of the equipment that generates the images; Servers: refers to the equipment that stores and distributes the information; and Viewers: the equipment that interprets or consults the studies.

Additionally, telemedicine services promote the use of technologies for remote care, avoiding transfers, which in some cases could be unnecessary.

The image digitalization system is configured in all the hospital equipment, so it is possible to generate direct digital images without any interfaces. The telemedicine service consists in the first instance of an appointment with a general practitioner, who then connects remotely with a specialist so that the patient receives the teleconsultation. Subsequently, the patient receives indications and finally the specialist makes the relevant notes that are stored on a server to keep a record of patients for future consultations.

The pharmacy even has a medicine dispensing robot to control patient doses and save on medical supplies.

The construction of this hospital required an investment of 967 million 656 thousand 150 pesos from the federal and state governments. The hospital was equipped by the Instituto de Salud para el Bienestar (Insabi) at the federal level.

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