Since 2020, the Salvadoran Social Security Institute (ISSS) has registered more than 116 thousand consultations made through the "Dr. ISSS online" telemedicine program; more than 26 thousand correspond to the year 2022.
The Dr. ISSS Online strategy has attended more than 116,000 teleconsultations to its policyholders, promoting the use of new technologies and unnecessary travel. In this sense, the director of the ISSS, Mónica Ayala explained that telemedicine in El Salvador has been strengthened during the pandemic.
This strategy began on April 20, 2020, during the first months of the pandemic in El Salvador. Little more than two years later, this teleconsultation program continues its objective of decentralizing health services and offers guidance on symptoms of COVID-19 and other diseases.
Dr. ISSS online, offers care 24 hours a day by phone through line 127, via text message, or by video calls through email consultaenlinea@isss.gob.sv. In addition to offering medical care and guidance, doctors who are part of this strategy can prescribe medications to their patients.
In February of this year, the Integrated Health System of the government of El Salvador, reinforced this service by adding 50 doctors to attend teleconsultations. “Furthermore, we have made a leap in quality in the Dr. ISSS online service with the implementation of the electronic prescription and the home delivery of medicines”, explained director Ayala in February.
So far in 2022, this service has provided more than 26,000 teleconsultation services and has prescribed at least 4,000 medications each month.
On the other hand, Ayala explained that they are currently working on a pilot test in an automated specialty clinic, in which the user will enter their Unique Identity Document into a machine to access their electronic clinical file.
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