The National Telemedicine Center (Cenate), belonging to the Social Security of Peru (EsSalud) received the ISO 9001: 2015 international certification for achieving high standards for the benefit of its beneficiaries.
The Cenate was inaugurated at the end of October 2020, with the aim of providing specialized medical care to EsSalud policyholders who are in remote areas. To date, almost a year and a half after the start of its operations, the Cenate received the ISO 9001:2015 international certification, which recognizes the high standards of medical care for its users.
The NQA-Latam Certifying Body delivered the certification to Gino Dávila Herrera, executive president of EsSalud. “I am proud of this achievement, but at the same time it is a great responsibility that the institution assumes because it is a permanent updating job since the ISO is renewed every 3 years, but every year an audit is carried out to verify that it is maintained. the quality standard. The goal at EsSalud is to achieve these quality standards in all the services we provide, and Cenate will serve as an example,” explained Dávila Herrera.
For his part, Dr. Sergio Machado, director of the Cenate, explained that the certification is the result of the efforts of the workers and the reengineering processes that the Cenate has implemented to live up to international standards. Likewise, he recognized that EsSalud has a commitment to all its policyholders, and more so since the start of the pandemic almost two years ago.
EsSalud is one of the institutions that provides the greatest impetus to remote medical care through telemedicine, telehealth and teleconsultations. Currently at the Cenate they offer care in more than 24 medical specialties and exclusive services for COVID-19 patients.
During the inauguration of the center in 2020, the then president of EsSalud, Fiorella Molinelli, explained that the Cenate would have the capacity to carry out up to 96 thousand teleconsultations per month. Today, after a year and four months of its opening, they have provided around one million 922 thousand attentions to the insured, a figure that has exceeded expectations.
