The Departmental Health Service (Sedes) La Paz enabled two websites that redirect to a WhatsApp chatbot, allowing users to receive medical advice and schedule appointments more easily.
Given the sustained increase in COVID-19 infections in Bolivia since mid-December 2020, and after reaching a peak of daily infections in January, health services have implemented new measures for the timely detection of contacts and to avoid hospital overcrowding. Previously, local health services had turned to Digital Health solutions, such as chatbots or consultations via telemedicine.
In this way, the Departmental Health Service (Sedes) has once again implemented specialized telemedicine services for confirmed and suspected cases of COVID-19 in La Paz, Bolivia. In order to do so, they have enabled two new communication channels on the Internet, through the following web sites: www.medico.com.bo and www.bot.com.boThe information was confirmed by Ramiro Narváez, the director of Sedes in La Paz: "We are reactivating the telemedicine platform, at the care level".
Both websites redirect the user to a WhatsApp chatbot, in which they will be able to perform a quick test of probability of having contracted the virus. Through this system and depending on the test result, it is also possible to schedule a medical consultation with a professional by selecting a time and date.
As part of the test, it will be determined whether the user has experienced symptoms compatible with COVID-19 and a follow-up on possible treatment will be carried out. If the patient experiences more severe symptoms, information will be requested to send a team to collect samples for a PCR test to confirm the infection.
BOLIVIAN INFORMATION AGENCY
https://www.abi.bo/#/noticia/629
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https://www.paginasiete.bo/sociedad/2021/1/21/reactivan-atencion-con-telemedicina-281848.html
