Digital health entails changes that require teamwork and ensures the needed training to use new software that acts to ease registrations and clinic records.
Costa Rica is living a Digital Transformation process in which they are involved in new perspectives, challenges and opportunities.
A major breakthrough that Costa Rican people have had, is the implementation of the Unique Digital Health Record (EDUS), same that allows to organize in a single archive the patient’s complete information, so they can visualize it in any hospital, at any time and without the need of re-enter their personal data.
EDUS makes easier the process to record medical attention, gives support to the diagnosis and treatment of diseases by registering the address, and characteristics of each person to introduce better practices and confirm a patient-centered model.
In order to take the full benefits that EDU exports, health specialist and each public institution was trained to understand the full operation through detailed and constant advice.
To understand the EDUS structure, the Costa Rican Social Security Fund addressed Change Management, a methodology that contains the following points:
- Training: According to its necessities, ICTs are used to teach how to manage the platform and guide it to a free error and risk scenario.
- Sustainability: Ensures the suitable conditions to create an environment that retains information, knowledge and keeps an adequate and scalable infrastructure to face any challenge.
- Leadership and strategic vision: Medical directors, nursing headquarters, medical record headquarters, health statistics, and others with the aim to share knowledge and unify them in the same channel.
- Communication: It involved a series of strategies so each person (both patients and specialists), could understand and train in the software functionalities so that they could cover the entire region without exception or inequality.
For the project success, it was necessary the active participation of each department of the Costa Rican Social Security Fund, who formed a gear with a particular role and task to perform.
