The Mexican Social Security Institute (IMSS) created Mi Chat ONCOIMSS to improve the care of pediatric cancer patients and their families.
This digital tool implemented by the IMSS works through the WhatsApp mobile messaging application. To access Mi Chat ONCOIMSS, the user must save the number in their contact book 55 4836 3312 and send a message by the mentioned application.
This free service is available to mothers and fathers of pediatric oncology patients who are cared for in IMSS medical units. It aims to improve care and meet patient needs through more dynamic communication.
The guidance provided by this tool is divided into five categories: medications or supplies; medical care; technology and digital card; disability due to License 140-Bis; and Blood Bank.
Once the user saves the phone number on their cell phone, they must send a message via WhatsApp with the word “Request”. Then you must enter the Social Security Number of the insured.
Subsequently, as the IMSS explains, “the system will validate if there is a patient registered in the oncology database to continue with the process. The service is exclusive for beneficiaries who have a file validated by their IMSS medical oncologist.
Subsequently, as the IMSS explains, “the system will validate if there is a patient registered in the oncology database to continue with the process. The service is exclusive for beneficiaries who have a file validated by their IMSS medical oncologist.
Then the user must enter the municipality or mayor's office where their medical unit is located, then they will register the name of the least. and finally you can choose the category of the request you want to access. Requests take less than 24 hours to process. And in this way the patient and their relatives avoid transfers and reduce consultation times.
“Social Security, based on the data collected in this digital application, will carry out an analysis of the information obtained, which will allow detecting areas of opportunity and taking concrete actions to improve the processes of attention to the right and user population. Its use is only statistical and data protection will be guaranteed2, explains the IMSS.
The IMSS aims to expand this service for adult cancer patients. For more information on the use of this digital tool, the IMSS makes the following email available: pac.oncopediatricos@imss.gob.mx2021
