The Guanajuato Ministry of Health ranked first nationally in telemedicine care according to data from the 2021 Telehealth annual report of the National Center for Technological Excellence (CENETEC).
The CENETEC Telehealth Observatory presented the annual report on Telehealth 2021, in which it highlights that more than 8 million telehealth actions were carried out nationwide during the year. Only the state of Guanajuato provided 3 million 341 thousand services divided between teleconsultations, remote monitoring, patient monitoring, remote emergency care, among others.
Since 2020, telemedicine care has experienced a significant increase due to the pandemic, however, this has also promoted the development of state strategies to meet the demand for these services. For example, Guanajuato has 44 second level care units, which are aligned with the national strategy "Hospital Seguro", a program focused on responding to emergencies and disasters.
"We have 645 medical units that work in 15 integrated networks, which allows us to maintain coverage throughout the state territory, accessibility and health protection," said Daniel Díaz, Secretary of Health of Guanajuato.
Telemedicine in Guanajuato continues to advance since its implementation in 2014, and was key in the government's response to the health emergency two years ago. “There is no doubt about the benefits that telehealth provides, allowing access to services such as mental health, which during the COVID-19 contingency added a little more than 49,826 psychological and psychiatric care, in person, via phone and chat,” explained Díaz.
In this way, through remote assistance in psychology, it was possible for the Ministry of Health to identify situations and ailments related to mental health, such as anxiety, depression, risk of suicide, addictions, as well as to identify intimate partner violence or domestic violence.
The Ministry of Health also launched the web portal dynamically.mx, which provides preventive care to people with emotional crises, through chat, or by calling 800 290 0024. These services are attended by psychology professionals 24 hours a day. In 2021, they achieved close to 8,700 sessions.
