Digital platforms are committed to become the ideal channel to get medical care without effort. Ecuador used telemedicine as a Digital Health resource to improve the patient experience.
As part of their"Ecuador Digital"strategy, the government opened telemedicine platforms as a possibility of medical attention and strengthen their public policies on public system and services in the country.
By introducing patients into digital world and platforms, healthcare can be done in any condition regardless of geographic or economic factors. This allows users to receive remote medical care and send their information to any other specialized center in the world to analyze their situation and feedback the process in a matter of seconds.
Telemedicine is an active concept at the Ecuadorian Institute of Social Security (IESS)), the provider of the complete coverage for the people with less income or that have difficulties in moving trying to short that gap.
It also was stated that telemedicine -as part of Digital Health strategies- will be presented through mobile device software, so patients who don’t have the chance of mobility could get health care from their homes and prevent possible diseases by saving time and money.
Connectivity is another important issue that worries Ecuador, increasing the network band so everyone has real time access to the features that digital platforms offer-such as scheduling appointments without attending to a hospital- through calls, chat rooms or virtual interaction with the medical center to get an immediate reply.
The digitalization of this services has benefited more than 2,000 people across the country.
