{"id":11740,"date":"2021-01-06T10:37:58","date_gmt":"2021-01-06T16:37:58","guid":{"rendered":"https:\/\/saluddigital.com\/?p=11740"},"modified":"2025-10-21T13:56:25","modified_gmt":"2025-10-21T19:56:25","slug":"chatbot-del-gobierno-uruguayo-para-canalizar-posibles-casos-de-covid-19-recibe-importante-actualizacion","status":"publish","type":"post","link":"https:\/\/saluddigital.com\/en\/plataformas-digitales\/chatbot-del-gobierno-uruguayo-para-canalizar-posibles-casos-de-covid-19-recibe-importante-actualizacion\/","title":{"rendered":"Uruguayan government's Chatbot to track possible COVID-19 cases receives important update"},"content":{"rendered":"
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The Ministry of Public Health of Uruguay, updated its chatbot to provide more personalized attention to suspected cases of COVID-19. The bot also provides general information about the disease and recommendations.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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In the last week of 2020, the Ministry of Public Health of Uruguay (MSP), updated the chatbot that had been used since March to provide automated responses to the population that was looking for information on COVID-19.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The technology used for the development of the chatbot was donated to the Uruguayan government by the technology company IBM. Watson is IBM's Artificial Intelligence-based system for the creation of the chatbot with the ability to answer questions in natural language. This company, in conjunction with the Agency of Electronic Government and Information Society (Agesic), developed the Uruguayan government's chatbot in response to the COVID-19.<\/p>

There are three ways to access this digital tool, through the MSP's website, or by phone at 098 999 999, via WhatsApp message or through Facebook Messenger. Before the update, the bot could only answer four questions by typing in numbers 1 to 4: (1) General Information, (2) questions about travelers from abroad, (3) questions about people who had direct contact with a confirmed case of coronavirus, and (4) the last question about users who presented symptoms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The update attempts to make conversations with the user more natural, including a greeting, and longer conversations, containing more information. In addition to no longer just responding to options based on numbers 1-4, the bot has a list of 160 topics, according to Sebastian Vergara, IBM's chief technology officer in Uruguay and Paraguay. \"We have a list of 160 more topics, that somehow we have the possibility to give an answer. We created them by browsing different government sites, press and TV interviews. This is ready to respond. We are missing the official validation\".<\/p>

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It is currently able to answer more than 16 questions, in addition to the initial 4, these are the remaining ones:<\/p>

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5.- How is it transmitted?<\/p>

6.- Information about vaccination and vaccines<\/p>

7.- How is it treated?<\/p>

8.- Information about COVID-19 and surfaces<\/p>

9.- Symptoms<\/p>

10.- Advice<\/p>

11.- Protective measures<\/p>

12.- Preventive measures<\/p>

13.- Symptoms after traveling<\/p>

14.- Obtain information on updated data in Uruguay<\/p>

15.- Download the Coronavirus UY app<\/p>

16.- Closing or farewell<\/p>

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Vergara explained that as people use this tool the bot will learn and be able to provide more detailed information in their answers. In addition, he emphasized that the tool was a donation to the Uruguayan State and its maintenance is free. Another important aspect of the chatbot is that it does not request or store personal information from users who interact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t BIBLIOGRAPHY<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

THE OBSERVER <\/strong><\/p>

https:\/\/www.elobservador.com.uy\/nota\/-creo-que-me-contagie-asi-funciona-el-nuevo-chatbot-del-msp-que-suma-la-tecnologia-watson-2020123017460<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

El Ministerio de Salud P\u00fablica de Uruguay, actualiz\u00f3 su chatbot para brindar atenci\u00f3n con mayor personalizaci\u00f3n a casos sospechosos de COVID-19. El bot tambi\u00e9n brinda informaci\u00f3n informaci\u00f3n general sobre la enfermedad y recomendaciones. En la \u00faltima semana del 2020, el Ministerio de Salud P\u00fablica de Uruguay (MSP), actualiz\u00f3 el chatbot que hab\u00eda sido utilizado desde marzo para atender con respuestas automatizadas a la poblaci\u00f3n que estuviera en b\u00fasqueda de informaci\u00f3n sobre COVID-19. La tecnolog\u00eda utilizada para el desarrollo del chatbot fue donada al gobierno uruguayo por la compa\u00f1\u00eda tecnol\u00f3gica IBM. Watson es el sistema basado en Inteligencia Artificial de IBM para la creaci\u00f3n del chatbot con la capacidad de responder preguntas en lenguaje natural. Esta empresa, en conjunto con la Agencia del Gobierno Electr\u00f3nico y Sociedad de la Informaci\u00f3n (Agesic), desarrollaron el chatbot del gobierno uruguayo en respuesta al COVID-19. Existen tres formas de acceder a esta herramienta digital, a trav\u00e9s del sitio web del MSP, o por medio del n\u00famero telef\u00f3nico 098 999 999, v\u00eda mensaje de WhatsApp o a trav\u00e9s de Messenger de Facebook. Previo a la actualizaci\u00f3n el bot, solamente pod\u00eda contestar cuatro preguntas al teclear los n\u00fameros del 1 al 4: (1) Informaci\u00f3n General, (2) dudas sobre viajeros del exterior, (3) dudas sobre personas que tuvieron contacto directo con un caso confirmado de coronavirus y (4) la \u00faltima sobre los usuarios que presentaron s\u00edntomas. La actualizaci\u00f3n intenta que las conversaciones con el usuario sean m\u00e1s naturales, incluyendo un saludo, y conversaciones m\u00e1s largas, que contengan mayor informaci\u00f3n. Adem\u00e1s de ya no solamente responder a opciones basada en n\u00fameros del 1 al 4, el bot tiene una lista de 160 temas, seg\u00fan inform\u00f3 Sebasti\u00e1n Vergara chief technology officer de IBM en Uruguay y Paraguay. \u201cTenemos una lista de 160 temas m\u00e1s, que de alguna forma nosotros tenemos la posibilidad de dar una respuesta. Nosotros las creamos navegando en diferentes sitios de gobierno, entrevistas en prensa y TV. Eso est\u00e1 pronto para responder. Nos falta la validaci\u00f3n oficial\u201d. \u00a0 Actualmente est\u00e1 capacitado para responder m\u00e1s de 16 preguntas, adem\u00e1s de las 4 iniciales estas son las restantes: \u00a0 5.- \u00bfC\u00f3mo se transmite? 6.- Informaci\u00f3n sobre vacunaci\u00f3n y vacunas 7.- \u00bfC\u00f3mo se trata? 8.- Informaci\u00f3n sobre el COVID-19 y las superficies 9.- S\u00edntomas 10.- Consejos 11.- Medidas de protecci\u00f3n 12.- Medidas de prevenci\u00f3n 13.- S\u00edntomas despu\u00e9s de viajar 14.- Obtener informaci\u00f3n sobre los datos actualizados en Uruguay 15.- Descargar la app Coronavirus UY 16.- Cierre o despedida \u00a0 Vergara explic\u00f3 que a medida que la gente utilice esta herramienta el bot va aprendiendo y ser\u00e1 capaz de brindar informaci\u00f3n m\u00e1s detallada en sus respuestas. Adem\u00e1s, enfatiz\u00f3 en que la herramienta se trat\u00f3 de una donaci\u00f3n al Estado uruguayo y su mantenimiento es gratuito. Otro aspecto importante del chatbot, es que no solicita ni guarda informaci\u00f3n personal de los usuarios que interact\u00faen. BIBLIOGRAF\u00cdA EL OBSERVADOR https:\/\/www.elobservador.com.uy\/nota\/-creo-que-me-contagie-asi-funciona-el-nuevo-chatbot-del-msp-que-suma-la-tecnologia-watson-2020123017460<\/p>","protected":false},"author":1,"featured_media":11741,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[154,153],"tags":[145],"class_list":["post-11740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunidades-conectadas","category-plataformas-digitales","tag-noticias"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/posts\/11740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/comments?post=11740"}],"version-history":[{"count":0,"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/posts\/11740\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/media\/11741"}],"wp:attachment":[{"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/media?parent=11740"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/categories?post=11740"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/saluddigital.com\/en\/wp-json\/wp\/v2\/tags?post=11740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}